Alpha Car Hire offers discounted deals on new cars that covers every traveller’s needs. We have Small Economic cars, Luxury SUVs, 8 Seater People Movers and Commercial Vehicles.
 
We are conveniently located across Brisbane, Gold Coast, Sydney and Melbourne and offer a Free Transfer from your Hotel or Airport Terminal.  With our price beat guarantee and customer service that will set us apart from the rest, enquire now for the best car rental deal!

Terms

Any bookings picking up or dropping off between 7pm and 7am will be charged an after hours fee of $15. This fee is on top of the quoted price and is payable at the time of the collection.

Our standard rates include 500 kilometres per day for passenger vehicles and 100 kilometres per day for commercial vehicles (unless specified). The kilometres are cumulative (i.e. 7?day hire of a passenger vehicle would give you 3500 kms of included use). Extra kilometres are charged at 32.5 cents per km. Our Price Beat Guarantee does not apply during school holidays or public holidays.

Requirements

Driver's Licences

All full current Australian and overseas, or international licences printed in English are accepted. Drivers should be at least 21 years old. Drivers between the age of 21 and 24 will incur a daily underage fee of $21 a day and are restricted to vehicle esize (standard sedan category).

 

Local Renters

Please note that if you live within a 150kms radius of the depot you must collect the vehicle from our site. Our shuttle services only apply to Airport pickups in the Brisbane Airport, Tullamarine Airport, Gold Coast Airport, Adelaide Airport and Maroochydore Airport.

Please bring two (2) forms of identification or ID. You may bring your driver’s licence as long as it has your current address. You may also bring a phone bill, electricity bill, or bank statement. If your driver’s licence does not have your current address, you are required to bring three (3) forms of ID – two (2) of these must have the same current address. If you cannot provide this, Alpha Car Hire cannot rent you a vehicle.

 

Payments

Vehicle quotes are for cash payments. Payment via credit card will attract a 1.65% surcharge in addition to the quoted price. This surcharge will reflect in your booking confirmation and will be applied at the time of collection. We accept Visa, Mastercard and Efpos.

 

CREDIT CARD

At the time of rental please have your current drivers licence and credit card with you. We require the cost of the rental plus a pre?authorisation of $250 for passenger vehicles or $350 for commercial vehicles on your credit card as a security bond. The hirer's credit card must authorise for this amount for the vehicle to be rented. The security bond is held throughout the rental period and returned in full if no further changes apply (this is completed automatically by your bank).

 

DEBIT CREDIT CARD

At the time of rental please have your current drivers licence and debit credit card with you. We require the cost of the rental plus a security bond equal to $550. The security bond is held throughout the rental period and returned in full if no further changes apply (this is completed automatically by your bank).

Cancellation Policy

Alpha Car Hire Pty Ltd will charge a minimum cancellation fee of $50 if 7 or more days’ notice is provided prior to the day of collection. If less than 7 days’ notice is given or if you do not show on the day of rental the cancellation fee will be equal to 50% of your rental cost.

 

Inclusions & Extras

Options to Reduce Your Liability

Passenger Vehicles (hatchbacks, sedans, family cars, SUVs, 8­seater):

Remember that upon booking (prior to car pick up), we require a security bond of $250 for credit card and $550 for debit card. Take note that your rented passenger vehicle comes with a full comprehensive insurance with a standard liability of $3,300 unless you avail one of our waivers:

Premium Protection Package – 25 and over

A Premium Protection Package is available to renters over the age of 25 at an additional cost. If this package is selected it will reduce your Multi and Single Vehicle Accident damage and provide total peace of mind for as little as an additional $19 per day (1?7 days), $14 per day (8?14 days) or $9 (15+ days). By selecting the Premium Protection Package you will reduce your financial responsibility for accident damage to $750. The hirer is given the benefit of this coverage subject to the conditions of hire.

Total Protection Package – 25 and over

A Total Protection Package is available to renters over the age of 25 at an additional cost. If this package is selected it will reduce your Multi and Single Vehicle Accident damage and provide total peace of mind for as little as an additional $30 per day (1?7 days), $23 per day (8?14 days) or $18 (15+ days) By selecting the Total Protection Package, you will reduce your financial responsibility for accident damage to $250.The hirer is given the benefit of this coverage subject to the conditions of hire.

Premium Protection Package – 21­24

A Premium Protection Package is available to renters aged 21 to 24, at an additional cost. If this package is selected it will reduce your Multi Vehicle Accident damage and provide total peace of mind for as little as an additional $28 per day (1?7 days), $24 per day (8?14 days) or $18 (15+ days). By selecting the Premium Protection Package, you will reduce your financial responsibility for accident damage to $1,100. Premium Protection Package for under 25 drivers excludes Single Vehicle Accident Damage cover. The hirer is given the benefit of this coverage subject to the conditions of hire.

Exclusions to Standard Protection Package

The above offers are not available to commercial vehicles. Hirers are advised that all reversing damage, overhead, undercarriage, water, hail damage, abuse, negligence, however caused ? is at the hirer's risk and is not covered by Standard Protection Package. Please note that insurance is void if the rental vehicle is driven on unsealed roads.

 

Exclusions to Excess Waivers

The above offers are not available to commercial vehicles. Hirers are advised that all reversing damage, overhead, undercarriage, animal damage, water, hail damage, abuse, negligence, however caused ? is at the hirer's risk and is not covered by Collision Damage Liability, Premium Protection Package or Total Protection Package. Please note that insurance is void if the rental vehicle is driven on unsealed roads.

Commercial Vehicles (UTEs, Trucks (1 tonne and 3 tonne):

Remember that upon booking (prior to truck or ute pick up), we require a security bond of $350 for credit card and $550 for debit card. Take note that your rented commercial vehicle comes with a full comprehensive insurance with a standard liability of $3,300 for utes and $5,500 for trucks unless you avail one of our waivers:

Collision Damage Liability Trucks – 25 and over

All vehicles are insured. By selecting this optional Liability Waiver for $40, renters over the age of 25 can reduce their financial responsibility from $5,500 to $770 in case of a multi vehicle accident. The hirer is given the benefit of this

coverage subject to the conditions of hire.

Collision Damage Liability Utes – 25 and over

All vehicles are insured. By selecting this optional Liability Waiver for $33 per day (1?7 days), or $30 per day (8+ days), renters over the age of 25 can reduce their financial responsibility from $3,300 to $770 in case of a multi vehicle accident. Please note that insurance is void if the rental car or vehicle is driven on unsealed roads.

Collision Damage Liability Utes – 21­24

All vehicles are insured. By selecting this optional Liability Waiver for $33 per day (1?7 days), or $30 per day (8+ days),  renters aged between 21 and 24, can reduce their financial responsibility from $3,300 to $1,100 in case of a multi vehicle accident. Please note that insurance is void if the rental car or vehicle is driven on unsealed roads.

The following are not covered by the waiver:

• Single Vehicle Damage

• Damage or loss caused to any part of the pantec or box section.

• Damage or loss to the tailgate lifter, ramps and associated equipment during usage of those items

• Hail

• Water Damage

• Damage or loss to the vehicle or third party property caused by you failing to secure properly any load or equipment.

• Damage or loss caused to the vehicle or third party property by loading or unloading to or from the vehicle.

 

Administration Charges

In the event of an accident, the renter will be liable for a $250 admin fee. A $99 admin fee is charged in addition to any traffic infringements incurred by the hirer during the rental period.

Tolls

All of our car hire vehicles are fitted with an eTag so you do not need to get personal eTags or road passes when you hire from us. The RMS will charge your credit or debit card a daily service fee of $3.30 for each calendar day that you use a toll, plus the cost of any tolls that are incurred.

Additional Driver

Additional drivers are protected if nominated for a one off $11 fee per driver.

Child Restraints

Booster seats, baby seats, or capsules are $6.60 per day or a maximum of $39 per rental, each. Please call the branch to confirm availability. Take note that due to legislation Alpha Car Hire is unable to fit child restraints. The renter will be required to fit child seats themselves. The renter agrees that Alpha Car Hire is not responsible for any liability resulting from the incorrect fittng of a child restraint.

Rental Durations

Rental day period is 24 hours, extra hours are 1/3 daily rate until daily rate is reached. Kilometre per day of travel allowance is extended at 1/3 of daily allocation per hour until daily allocation is reached.

Refunds

There are no refunds for early returns. Any change of plans including requests to extend must be notified to our office.

Fuel

Your vehicle will be supplied with a full tank of fuel. We ask you to refill the tank on return; otherwise a penalty charge for refuelling will be made. This cost is $3.30 per litre with a minimum charge of $20.

Breakdown

All vehicles are covered by RACV 24?hour roadside assistance.

Street Directory

Available upon request. Fees may be applicable.

Contact Alpha Car Hire

If you have any questions about the Terms and Conditions of Alpha Car Hire, please send an email to

info@alphacarhire.com.au or call 1300 22 74 73.

在本网站预订的条款

免责声明
本网站上的租车费用通常会有大幅的折扣。 这是通过我们的协议价格和大宗购买力而制定的。 在极罕见的情况下，由于我们或车辆供应商的错误，租车费率可能会被不正确地显示。 在这种情况下，如果你是以不正确的租车费率与我们进行预订的，我们将通知您任何价格变动的情况，让您选择继续进行预订或取消。 我们会尽一切努力更新我们网站上的信息，但我们不能保证本网站是不存在错误或遗漏的，并保留随时更新或更改已发布的信息的权利。

责任
对于因您依赖于本网站包含的信息，包括但不限于您使用（或无法使用）任何本网站所描述的，或通过本网站所购买的产品或服务而导致的任何直接，间接或后果性的损失或损害（包括但不限于：任何意外，受伤，延误或丧失享受），在法律允许的范围内我们/网站所有者对您（或任何第三方）将不承担责任（无论是在合同，民事侵权行为或其他方式）。

当您提取车辆时，你将被要求签署与车辆供应商之间的租赁协议。 您对车辆的租赁和使用将受租赁协议的条款及提车时由供应商提供给您的任何其他文件或资料的管辖。 该租赁协议是您与供应商之间签署的，我们对您（或任何第三方）将不会就租赁协议的条款及提车时由供应商提供给您的任何其他文件或资料而承担任何责任。

虽然我们将尽合理努力，以确保我们仅代表信誉良好的供应商，但是我们不保证有关的任何第三方（供应商）的产品或服务的适用性或适合性，也不会承担任何车辆的质量或适用性方面的责任。 我们欢迎我们的客户根据其与供应商的体验给予反馈意见。 我们可以行使我们的自由裁量权，在解决您与租车提供商之间可能产生的任何争议时，为您提供合理的协助。

关于您使用本网站及本网站所载的资料，我们对您所负的总体责任将不会超过您所支付给我们的，与预订/租车有关的预付订金的金额。 因恶劣天气而取消的预订将不会得到退款。 同样，我们强烈建议您购买旅游保险。您对本网站的使用是由新西兰的法律，以及新西兰法院的司法管辖权所管辖的。

预订信息
如需预订，您必须完成我们的预订表格，该表格方便使用且采用了最新的加密技术。 我们一旦收到您的表格，将视车辆的可用情况，通过电子邮件确认您的预订，并会发送给您确认凭证和发票。 您需要预付订金以确保租到您要的车辆（如保证预订页面上所显示的），在您的预订得到确认后，该订金只能使用信用卡支付。 请注意，当您使用信用卡或借记卡付费时要被收取1.95％的手续费。

如果您是通过电话预订的，请确认您已经事先阅读了与您想租赁的车辆相关的条款和条件。 我们负责预订的顾问会询问您是否已阅读并同意这些条款，然后才会继续为您履行预订。 车辆承租人应该始终有责任确保自己充分了解我们的网站上所显示的各项条款。

信息披露
在本网站上预订，您明白我们会透露您的信息给您所选择的租车供应商，以提供所要求的租赁服务。

车辆的载客人数和驾驶的适宜性
在任何情况下搭乘您的车辆的人数都不得超过您所租赁的车辆合法注册的乘客人数，如果您的做法违反了这项规定，您的保险可能会无效。 车辆上安全带（和乘客）的数量均在本网站上的每个车辆旁边注明。 其中所显示行李箱容量仅仅是一个指示值，如果您无法将您的全部行李装入车中，我们概不负责。 您有责任选择一个在您的能力范围内的旅程。 车辆供应商可以拒绝将车辆出租给任何他们认为不适合开车或不符合资格要求的人。 在这种情况下，我们无需向您承担任何其他责任。

退款政策
我们致力于为客户提供优质的服务，目标是让客户完全满意。 在出现取消的情况下，任何退款或处罚的详细情况均载列于您所选择的车辆的条款和条件中，你在接受预订时已被要求阅读这些条款和条件。 如果您对我们的服务不满意，请在预订（或预订的要求）作出后的48小时内与我们联系,我们将努力解决任何问题，并确定是否需要进行补偿。 如果您的租车过程已经结束，而您对您所租赁的车辆不满意，我们很乐意协助您从租车服务提供商那里要求赔偿。

本网站是由Car Rental Republic Ltd所拥有和经营的，它是在全球范围内专项进行汽车租赁分销业务的。 我们的金融中心和营销办事处设在Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand。 感谢您与我们预订。